Returns Eligibility

You may request a return, exchange, or refund under the following conditions:

  • Request must be made within 7 days from receipt
  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached

Incorrect Size

If you ordered the wrong size:

  • We will exchange the item (subject to stock availability), or
  • Issue a credit note or refund if a replacement is unavailable

Collection costs are the customer’s responsibility and will be deducted from the refund or credit note.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • We will arrange collection at our cost
  • You may choose a replacement or a full refund

Refunds

Refunds are processed via EFT into your nominated bank account.

Refunds will be issued once:

  • The returned item has been received
  • The item has passed inspection

Non-Returnable Situations

We cannot accept returns or offer refunds for:

  • General wear and tear
  • Damage caused by incorrect washing or care

Process

To initiate a return, exchange, or refund:

Contact:
Hayley
📞 072 784 4587
✉️ [email protected]

Please include:

  • Your order details
  • Reason for return
  • Photos (if item is damaged or incorrect)

Final Note

We take pride in our quality control, but if anything is not right, we are committed to resolving it quickly and fairly.

❤️Hayley Joy